Terms of Service

Last updated: October 9, 2026

OVERVIEW

Welcome to EARTHERA™!

These Terms of Service ("Terms") govern your access to and use of our website, online store, products, and related services (collectively, the "Services").

Throughout these Terms, "EARTHERA™," "we," "us," and "our" refer to the business operating the EARTHERA™ online store.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

By accessing our website or placing an order, you agree to these Terms and acknowledge our Privacy Policy.

Please read these Terms carefully before using our Services.

Nothing in these Terms limits or excludes any mandatory consumer rights available under applicable law.

SECTION 1 — ACCESS AND ACCOUNT

To purchase products from our website, you must be at least 18 years old or have the necessary authorization from a parent or legal guardian, in accordance with applicable law.

When placing an order or creating an account, you agree to provide accurate, complete, and up-to-date information.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account, except where responsibility legally rests with us.

If you suspect unauthorized access to your account, please contact us at info@eartherasleep.com.

We reserve the right to restrict access to accounts involved in fraudulent, unlawful, or abusive activity, subject to applicable law.

SECTION 2 — OUR PRODUCTS

EARTHERA™ offers grounding and wellness products designed to support a grounding routine as part of everyday life.

Our product range may include grounding sheets, pillowcases, mats, grounding testers, accessories, and promotional bundles.

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, and availability information.

However, product colors and appearance may vary slightly depending on your screen settings, lighting, and manufacturing variations.

Product descriptions and availability may be updated without prior notice. Any changes will not affect the agreed characteristics of orders already accepted.

Product Usage and Safety

Customers should always follow the instructions and safety guidelines supplied with their products.

Grounding products should only be connected using compatible accessories and properly grounded electrical outlets, as specified in the product instructions.

Do not use damaged grounding cords, connectors, or electrical accessories.

If you are uncertain about the grounding of an electrical outlet, consult a qualified electrician before connecting a grounding product.

Wellness Disclaimer

EARTHERA™ products are intended for general wellness and everyday comfort.

They are not medical devices unless expressly identified and legally marketed as such.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Information provided on our website is for general educational purposes and should not replace professional medical advice.

Research into grounding is ongoing, and individual experiences may vary. We do not guarantee specific health, sleep, or wellness outcomes.

SECTION 3 — ORDERS AND PURCHASES

By placing an order, you are submitting an offer to purchase the selected products under the conditions displayed at checkout.

After placing an order, you will receive an order confirmation by email.

We reserve the right to reject or cancel orders for legitimate reasons, including suspected fraud, payment authorization issues, stock unavailability, or clear pricing errors, subject to applicable consumer law.

If we cancel an order after payment has been collected, any applicable refund will be issued to the original payment method.

Please review your order information carefully before completing your purchase.

If you need to make changes, contact us as soon as possible at info@eartherasleep.com.

Once an order has been processed or dispatched, changes or cancellations may no longer be possible through our standard fulfillment process. This does not affect any statutory cancellation or withdrawal rights.

SECTION 4 — PRICES AND PAYMENT

All product prices are displayed in the currency indicated on our website or at checkout.

Applicable taxes, shipping fees, and any additional charges will be displayed before you complete your purchase, as required by law.

For deliveries outside certain customs territories, import duties or customs charges may apply. Any charges payable by the customer will be disclosed where required by applicable law.

Prices and promotions may change without prior notice. Such changes will not affect confirmed orders.

We accept the payment methods displayed during checkout.

Payments are processed through Shopify and authorized payment providers using appropriate security measures.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

SECTION 5 — SHIPPING AND DELIVERY

EARTHERA™ works with shipping and fulfillment partners to deliver orders to customers.

Estimated delivery times are provided during checkout or through our shipping information.

Delivery times may vary depending on the destination, product availability, customs procedures, and carrier operations.

Although we make reasonable efforts to meet estimated delivery dates, delays may occasionally occur.

We will fulfill our delivery obligations in accordance with applicable consumer protection laws.

Unless otherwise required by law or expressly agreed, the risk of loss or damage to products remains with EARTHERA™ until the customer, or a person designated by the customer other than the carrier, takes physical possession of the products.

If your order is delayed, lost, or arrives damaged, please contact us at info@eartherasleep.com so we can investigate and help resolve the issue.

For additional details, please refer to our Shipping Policy.

SECTION 6 — RETURNS, REFUNDS AND OUR 100-DAY GUARANTEE

We want our customers to feel confident when purchasing EARTHERA™ products.

That's why we offer a 100-Day Satisfaction Guarantee on eligible purchases, beginning from the date of delivery.

Minimum 30-Night Trial

We encourage customers to use their grounding products consistently for at least 30 nights before requesting a refund under our voluntary satisfaction guarantee.

If you are not satisfied after completing the minimum trial period, you may contact us at info@eartherasleep.com within 100 days of delivery.

Our team will review your request, discuss your experience, and provide the appropriate return instructions.

Return Conditions

To qualify for a refund under our voluntary 100-Day Satisfaction Guarantee, products must be returned in acceptable condition.

Products with stains, tears, damaged connectors, broken components, significant deterioration, or damage caused by improper use or care may be excluded from this voluntary guarantee.

Returned items must include the relevant accessories and components supplied with the purchase.

Return shipping costs under this voluntary guarantee are generally the customer's responsibility unless otherwise agreed.

Statutory Consumer Rights

Our 100-Day Satisfaction Guarantee is an additional commercial benefit and does not replace or restrict statutory consumer rights.

Where applicable, customers may exercise a legal right of withdrawal within 14 days of receiving their order, subject to lawful exceptions.

The 30-night trial requirement does not apply to statutory withdrawal rights.

Customers also retain their legal rights concerning defective, damaged, or non-conforming products.

For full details about eligibility, product condition, return procedures, and refund processing, please refer to our Refund & Returns Policy.

SECTION 7 — PROMOTIONS, DISCOUNTS AND FREE PRODUCTS

EARTHERA™ may occasionally offer discounts, promotional bundles, special pricing, or complimentary products.

Promotional offers may be subject to specific conditions communicated at the time of purchase.

Unless otherwise stated:

• Promotions cannot be combined with other discount codes.

• Discounts cannot be applied retroactively to previous purchases.

• Complimentary items cannot be independently exchanged for cash.

• Promotional offers are valid only during the advertised period or while eligible stock remains available.

When complimentary items are included in a promotional bundle, they may be required to be returned as part of a voluntary satisfaction-guarantee return.

Any conditions affecting the refund value of a promotional bundle must be clearly disclosed before purchase.

Promotional terms do not override statutory consumer rights.

SECTION 8 — INTELLECTUAL PROPERTY

All content available on the EARTHERA™ website, including text, photographs, graphics, videos, product descriptions, branding, logos, and website design, is owned by EARTHERA™, its licensors, or other relevant rights holders, except where otherwise indicated.

This content is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, republish, or commercially exploit our content without prior written authorization, except where legally permitted.

EARTHERA™ branding, logos, and product names may not be used in a manner that falsely suggests authorization, sponsorship, or affiliation.

SECTION 9 — THIRD-PARTY SERVICES AND TOOLS

Our website may provide access to services or features operated by third parties, including payment providers, shipping services, customer support applications, and other integrations.

These services may be subject to their own terms and privacy policies.

While we aim to work with reliable providers, we do not control every aspect of independently operated third-party services.

Nothing in this section removes our responsibility for obligations we owe customers