Shipping Policy

Last updated: October 9, 2026

At EARTHERA™, we want your shopping experience to be as smooth and stress-free as possible, from the moment you place your order until your products arrive at your doorstep.

We offer worldwide shipping and work with trusted logistics partners to deliver your order safely and efficiently.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with your tracking information.

Please note that weekends and public holidays are not included in processing times.

During periods of high demand, promotional campaigns, or holidays, processing may take slightly longer than usual.

Shipping & Delivery Times

After your order has been processed, the estimated delivery time is 5–9 business days.

These are estimated timeframes and may vary depending on your location, carrier operations, customs procedures, and other circumstances outside our reasonable control.

The total estimated time from placing your order to receiving it is generally 6–11 business days.

We always aim to get your EARTHERA™ products to you as quickly as possible.

Order Confirmation & Tracking

After completing your purchase, you will receive an order confirmation email containing your order number and purchase details.

Once your package has been dispatched, we'll send you a shipping confirmation email with a tracking number.

You can follow your shipment's progress using the tracking link provided in your email.

Please allow a short period for tracking information to become available after dispatch.

Changing Your Shipping Address

If you notice an error in your shipping address or need to make a change, please contact us at info@eartherasleep.com within 8 hours of placing your order.

Include your order number and the correct delivery address so our team can assist you as quickly as possible.

We will do our best to accommodate your request before your order enters the shipping process.

Once an order has been processed or dispatched, we may no longer be able to modify the shipping address.

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete address causes a delivery failure, additional shipping charges may apply where permitted by law. This does not affect your statutory consumer rights.

Shipping Delays

Although we work hard to meet our estimated delivery times, occasional delays may occur due to circumstances such as:

• Carrier delays or unexpected logistics disruptions.

• Customs clearance procedures.

• Public holidays or peak shopping periods.

• Extreme weather conditions.

• Incorrect or incomplete shipping information.

If your order is experiencing an unusual delay, please contact us at info@eartherasleep.com and we'll help investigate its status.

Your rights under applicable consumer protection laws remain unaffected by estimated delivery times.

Lost, Damaged or Missing Packages

If your package arrives damaged, contains incorrect items, or appears to be missing, please contact our customer support team as soon as possible.

Include your order number and, where relevant, clear photographs of the package and affected products.

If your tracking information shows that your package has been delivered but you haven't received it, please contact us so we can investigate the delivery with our shipping partners.

We'll review the circumstances and work toward an appropriate solution in accordance with applicable consumer protection laws.

International Shipping & Customs

EARTHERA™ offers international shipping to supported destinations.

Depending on your delivery country, customs duties, import taxes, or additional clearance requirements may apply.

Any additional charges payable by the customer will be communicated where required by applicable law.

Customs procedures may occasionally result in delivery delays.

Multiple Shipments

In some cases, products from the same order may be shipped separately due to fulfillment or logistical requirements.

If this happens, you may receive more than one package and separate tracking information.

There is no need to worry if all items do not arrive on the same day.

Questions About Your Order?

We're always happy to help.

If you have any questions about shipping, delivery times, tracking, or your order status, please contact us at:

info@eartherasleep.com

Please include your order number so we can assist you as quickly as possible.

Thank you for choosing EARTHERA™. We can't wait for you to experience your grounding products.